Terms of Service

These terms are between Tom Manas Technologies Sdn Bhd (898128-P) and the business that signs up for AIPOS ("your shop"). By creating an account or using AIPOS, you agree to them on behalf of your shop, and you confirm you are allowed to. Our Privacy Policy is part of these terms.

• Give true details when you sign up, and keep them up to date.
• You are responsible for your staff accounts and what is done with them. Give each person their own sign-in and PIN, and remove people who leave.
• Keep passwords and manager PINs secret. Tell us at privacy@aipos.my if you think an account has been misused.

• AIPOS has a Free plan and paid plans (Plus and Pro). What each includes, and its price, is on the pricing page when you pay.
• New shops start with a 14-day trial of Pro. When it ends, the shop moves to Free unless it pays for a plan.
• Paid plans are paid in advance, monthly or yearly. Prices are in Malaysian ringgit. We are not registered for SST, so no SST is added. We remind you before a period ends.
• If a payment is not made, the shop moves to the Free plan after a short grace period. Your data stays; features the Free plan does not include switch off until you pay again.
• Plan payments are not refunded once a paid period has started; if you cancel, your plan keeps working until that period ends. We may change prices with at least 30 days' notice; a period you already paid for keeps its price.
• A founder price, where offered, is a discount that lasts as long as stated when you took it.

• Your customers' data. Your shop decides what it records about its customers and why. You must have a lawful reason under the PDPA, tell your customers, and answer their requests. We process that data only to run AIPOS for you.
• Tax, prices and receipts. You set your prices, tax rates and service charge, and you are responsible for your tax filings, including SST and e-invoices. AIPOS helps you prepare and send them; it does not give tax advice.
• MyInvois. You get your own MyInvois credentials from LHDN and choose when to switch to Live. Check what AIPOS sends on your behalf, and fix any document LHDN rejects.
• Your hardware and internet. You provide the tablets, printers, cash drawer and connection. Sales made offline are kept on the device until it reconnects; if the device is lost or wiped first, those sales may be lost.
• Cash and payments. You are responsible for counting cash, checking card and QR payments, and refunds to your customers.

Do not use AIPOS to:

• break the law, or sell goods or services that are illegal in Malaysia;
• send spam, or WhatsApp or email messages your customers did not agree to;
• try to reach another shop's data, test our security without written permission, or overload the service;
• copy, resell or reverse-engineer AIPOS.

We may suspend an account that breaks these rules, after warning you unless the harm is urgent.

Some features connect AIPOS to services run by others: LHDN MyInvois, Shopee, Lazada, TikTok Shop, CHIP, Stripe, WhatsApp and Google. Your shop connects them with its own accounts, and their terms apply between you and them. We are not responsible for their outages, their fees, or changes they make that stop a feature working, but we will tell you and work to restore it.

We work to keep AIPOS running, but we do not promise it will never be down. When we plan maintenance that could interrupt your shop, we tell you in advance, by email or in the back office, and we schedule it outside normal trading hours where we can. The till keeps taking sales offline during short outages and sends them when it reconnects.

For help, contact us at privacy@aipos.my or through the support channel shown in the back office.

We are not responsible for:

• indirect losses, such as lost profit, lost business or lost opportunities;
• losses caused by your hardware, your internet connection, or how your staff use the system;
• decisions LHDN, Shopee, Lazada, TikTok Shop, Stripe or other services make about your account.

Our total liability to you is capped at the fees your shop paid us in the 12 months before the claim. Nothing in these terms limits liability that Malaysian law does not allow us to limit.

You can stop using AIPOS at any time. A paid plan keeps working to the end of the period you have paid for, and is not refunded (section 3).

We can suspend or end your account if you break these terms or do not pay. Unless the problem is serious or the law requires it, we warn you first and give you time to fix it.

After your account is closed, you can ask us for an export of your sales, products and customer data for 90 days. After that we delete it, except records the law requires us to keep, such as tax and e-invoice records.

We may update these terms. For changes that matter, we tell you at least 30 days before they take effect. If you keep using AIPOS after that, the new terms apply. Questions go to privacy@aipos.my.

These terms are governed by the laws of Malaysia, and the courts of Malaysia decide any dispute about them.